Tips for Improving Client Relationships

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SKU: OLPM20180415

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Quick and easy tips designed to help lawyers build and improve upon client relationships.

Topics include:

  • Effective communication - listening, tone, body language, empathy, and more
  • How procrastination affects how we communicate with clients
  • How to say "no"
  • Integrating client communication into your workflows
  • Thanking clients as part of your closing ritual
  • The Art of CYA
  • When to call, email, meet in person, or text
  • Why letters may be superior to emails